Summer and I bought all of our appliances at Sears. They offered a great discount for first time Sears Credit Card holders (24% APR) along with a preexisting sale so we pulled the trigger on everything we needed; washer, dryer, refrigerator, oven, dishwasher, exhaust van and microwave.
Everything we ordered we had delivered…all of which came in on different dates. Before delivering, Sears has an automated messaging system call you and tell you the delivery date about 3 days away from delivery. The day before delivery, the same automated messaging service calls back and gives you a three hour window of delivery along with a number to call if you have any conflicts with the delivery time.
All of the deliveries have been pretty accurate until this last one. The delivery of the dryer never showed up on Monday between 12:00 and 3:00pm and I have not heard anything from Sears. I am going to have to make time today and get them on the phone….”Where’s our dryer!”
Popularity: 22% [?]
Update:
Sears was under the impression that the dryer was delivered. They argued with me endlessly until they finally realized that it was still in the truck that was supposed to deliver it (they outsource their delivery). Now they are telling me it could be here by 9/19/07
Hey guys, I’ve been checking in from time to time but my washer broke. Why is that important to you? Well, hoping beyond hope, I wanted to see if I could schedule an appointment online like you can in the US. So I searched for “Sears Puerto Rico”. This site popped up as the 6th item on the first page of that Google search. It looks like because of this entry you were very relevant. Pretty good.
Keep your chin up, it gets easier over time…well a little. ;-).
Hi Guys…I’ve been enjoying your blog as I’ve recently purchased a home in Rincon and was curious how long did Sears take from the time of purchase to the time of delivery. I have to cheer in about the lack of quality in the supermarket. When I first visited and went grocery shopping I went to Econo and promptly walked out! There is another market across from the Cowabunga ice cream store that was much better though more expensive. Well it was a balmy 19 degrees this morning in Boston, cann’t wait till next month when we arrive.