A Rant About the Aguada Collecteria
In order to have a legitimate rant about the collecteria, everyone needs to know what the collecteria is in Puerto Rico.
Collecteria: The collecteria is a government office that collects money from businesses and individuals. An example of an individuals’ payment is state income ta, property tax or to cash in lottery tickets. An example of a payment a business would have to make is the 7% sales tax or the tax withheld from employee payroll.
Just a little more set up before I rant.
At one time, there was a collecteria located in downtown Rincon. As a Rincon based business, I was required to collecteria and make payments every month. There was always a long line, but it was right around the corner from our house so no big deal.
begin rant
They closed down the collecteria in Rincon about 6 months ago. I’m not sure why, since there was always a line there, but they shut the doors and the landord of the building put a sign indicating it was for rent. Se Aquilla (sp?). The sign on the glass read that it was closed and the next closest location was in Aguada.
I was bummed, because Aguada is 10 minutes away with no traffic and 45 minutes with traffic. Beat. Well, I was over it and started to enjoy going to Aguada once a month and used it as an excuse to stop at a Deli we discovered that actually sells lunch meats by the pound! Not that I like driving, but it was nice to get out of Rincon regularly.
Today I went to the collecteria in Aguada and they changed their hours of operation. They used to take my money from 9:00am to 3:00pm, but today they had a hand made sign written in highlighter that stated their new hours. They are now open from 9:00am to 12:00pm and then again from 1:00pm to 3:00pm.
Well, this new schedule isn’t that bad as long as you plan for it. Today, Sydney and I showed up at the collecteria at 11:45 and the guard came over and told me they were closed until 1:00pm. I asked the guard what time it was and he told me it was 11:45 and gave me a look like, I know we are closing 15 minutes early, but I’m not in charge, they are. He then pointed to the side walk and said;
Please wait here until 1:00pm.
I explained to him that it wasn’t 12:00pm yet and that I had all my paperwork/checks in order and that I would only take 2 minutes. He looked in to the counter where they were helping the last person in there and told me no.
They expected Sydney and I to wait on the sidewalk, in the summer, for over an hour until they re-opend.Maybe it doesn’t sound like a big deal, but I thought it was ridiculous. Close early? I understand cutting down on hours to save money but this was just ridiculous. They weren’t closing down because of government cuts (closed office and 9-3 office hours), they were closing early because they were hungry and/or lazy.
The round trip with Sydney took us about an hour and twenty minutes. Do they think I can just leave the office for 3 or 4 hours to make a lousy payment every month!? When I was walking away the manager was giving me stink eye and I had no recourse. He’s the boss, gotta come back when he says so. If I were from Jersey, I would have flipped him off.
At first I was livid, but then Sydney and I went into a locally owned store down the street hand-in-hand to get a bottle of water. The store was small, only had beer, rum, smokes and bottled water. The owner was talkative, nice and was sweet on our little superstar girl. I let Sydney drink out of a big girl water bottle, she pointed out the balloons at the bridal store, claimed the motorcycle when it roared by and pointed out animal shapes in the clouds as we walked back to the truck. I was back in a great mood (thanks Syd).
However, just because I was in an instant good mood, it doesn’t mean that I’m not going to have a little rant on the blog. Man I was pissed. Have you had any good/bad experiences with Departmento de Hacienda Collecteria? Do share!











While we love our home in Puerto Rico, the summer months tend to get pretty brutally hot (and the surf is notoriously flat), so we find this time of year to be a good time to see the world. This year we decided to visit some friends in Costa Rica and soak up the Pura Vida for a month. Costa Rica was actually first on our hit list when we decided to run away from home (although we have no regrets on ending up in Puerto Rico!). The surf, beaches, jungle, culture and food in Costa Rica is SO amazing and we are having a great time with great friends. Sydney is getting so much easier to travel with (not that this stopped us before!) and it’s nice to shake up the routine of our daily lives.





